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Atrezzo Help Contact

Provider Portal Training
FAQ
Contact Us

Who to contact?

All questions regarding the Atrezzo Provider Portal or contract requirements for your requests, cases, or procedures should be directed to your contract specific contact support center. Expand the ribbons below to find contact information and your state or contract's direct contact information.

California Inpatient Psychiatric Hospital Concurrent Review (CalMHSA)

Phone: 866.449.2737
Email: CAreviews@acentra.com
URL: calmhsa.stg-acentra-staging.kinsta.cloud

California PASRR

Phone: 888.201.0614
Email: CAPASRR@acentra.com
URL: capasrr.stg-acentra-staging.kinsta.cloud

Colorado PAR

Phone: 720.689.6340
Email: COproviderissue@acentra.com
URL: hcpf.colorado.gov/par

Florida APD UR/CSR

Phone: 888.305.6377
URL: floridaicf-csr.stg-acentra-staging.kinsta.cloud

Florida Preadmission Screening and Resident Review (PASRR)

Phone: 866.880.4080
Email: FLPASRRMIQuestions@acentra.com
URL: flpasrr.stg-acentra-staging.kinsta.cloud

Hillsborough County Health Care Plan (HCHP)

Phone: 866.495.8388
Email: HCHCPproviderIssues@kepro.com
URL: hchcp.stg-acentra-staging.kinsta.cloud

Indiana Medicaid FFS

Phone: 866.725.9991
Email: INPriorAuthIssues@acentra.com
URL: INmedicaidFFS.stg-acentra-staging.kinsta.cloud

Maine Administrative Services Organization (ASO)

Phone: 866.521.0027
Email: ProviderRelationsME@acentra.com
URL: me.stg-acentra-staging.kinsta.cloud

Minnesota Department of Human Services

Phone: 866.433.3658
Email: MNproviderissues@acentra.com
URL: mhcp.stg-acentra-staging.kinsta.cloud

Mississippi Department of Child Protective Services

Phone: 833.476.1546
Email: MDCPS@kepro.com
URL: mdcps.kepro.com

Mississippi State and School Employees' Health Insurance Plan

Phone: 888.801.1910
Email: MSUM@acentra.com
URL: mississippishp.stg-acentra-staging.kinsta.cloud

National Elevator Industry Health Benefits

Phone: 800.634.4832
Email: NEIHBP@acentra.com
URL: neibenefits.stg-acentra-staging.kinsta.cloud

Nebraska Preadmission Screening and Resident Review (PASRR)

Phone: 833.840.9945
Email: NEPASRR@acentra.com
URL: nepasrr.stg-acentra-staging.kinsta.cloud

New Hampshire Preadmission Screening and Resident Review (PASRR)

Phone: 844.526.4480
Email: NHreviews@acentra.com
URL: nh.stg-acentra-staging.kinsta.cloud

New Mexico Medical Insurance Pool

Phone: 844.547.4255
Email: nmmip@acentra.com
URL: nmmip.stg-acentra-staging.kinsta.cloud

New York Preadmission & Mental Health Evaluations

Phone: 888.612.1851
Email: TAH_Assessments@kepro.com
URL: NYassessments.stg-acentra-staging.kinsta.cloud

North Dakota Department of Human Services

Phone: 844.396.9569
Email: ndumnurses@acentra.com
URL: nddhs.stg-acentra-staging.kinsta.cloud

South Carolina Department of Health and Human Services

Phone: 855.326.5219
Email: SCproviderissues@acentra.com
URL: scdhhs.stg-acentra-staging.kinsta.cloud

The Funds - United Mine Workers of America Health and Retirement Funds

Phone: 800.292.2288

Virginia Department of Medical Assistance Services (DMAS)

Phone: 804.622.8900
Email: VAproviderissues@acentra.com
URL: vamedicaid.dmas.virginia.gov/sa

Washington PASRR

Phone: 833.436.8445
Fax: 844.445.2996
Email: WAPASRR@acentra.com
URL: wapasrr.stg-acentra-staging.kinsta.cloud

West Virginia Aged & Disabled Program

Phone: 844.723.7811
Email: WVADwaiver@acentra.com
URL: wvaso.stg-acentra-staging.kinsta.cloud

West Virginia Behavioral Health & Socially Necessary Services

Phone: 800.378.0284
Email: WV_bh_sns@acentra.com
URL: wvaso.stg-acentra-staging.kinsta.cloud

West Virginia I/DD Waiver Department

Phone: 866.385.8920
Email: WViddwaiver@acentra.com
URL: wvaso.stg-acentra-staging.kinsta.cloud

West Virginia Nursing Facility (PAS)

Phone: 844.723.7811
Email: WVPAS@acentra.com
URL: wvaso.stg-acentra-staging.kinsta.cloud

West Virginia Personal Care Services

Phone: 844.841.9874
Email: WVPersonalCare@acentra.com
URL: wvaso.stg-acentra-staging.kinsta.cloud

West Virginia TBI Waiver Department

Phone: 866.385.8920
Email: WVTBIwaiver@acentra.com
URL: wvaso.stg-acentra-staging.kinsta.cloud

West Virginia Medical/WVCHIP

Phone: 800.346.8272
Email: WVmedicalservices@acentra.com
URL: wvaso.stg-acentra-staging.kinsta.cloud

West Virginia CSED Waiver Department

Phone: 844.304.7107
Email: WVcsedw@acentra.com
URL: wvaso.stg-acentra-staging.kinsta.cloud

Contact the Training Team

If you have any questions about signing up for a training session, receiving system training, or if you are uncertain about who to reach out to, don't hesitate to contact our Training Team through email at training@acentra..com.

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